The average turnover rate is 20%, 10% is ideal, 35% or higher indicates a deficiency in your hiring process and/or orientation and management system.

How do you find the deficiency, the weak link? As with any problem you are attempting to solve, break it down into steps:

1. Begin by making a list of the basic steps in your hiring process: Screen resumes and/or call-ins, interview, reference and background checks, etc.
2. Add to the above list the steps in your orientation process*. Who handles the new employee on the first day, makes introductions, shows them the ropes…
3. Now add the basic steps in your company’s staff management system. Who does the training, oversees their work, provides feedback, answers questions?
4. When you have all the basic steps written down, you’ll begin to identify weak links almost right away.
5. Before proceeding to the next step (fixes) you might need to gather or confirm information about what is being done and how. This might involve meeting with individuals who are typically involved with new hires.
6. Now begin with the easiest, least expensive fix and work up from there.

*If you need additional information, please feel free to call our office. We have sample orientation plans that you can use as a guideline. Call (401) 736-8880 or (800) 553-4473 and ask for Arlette.

Copyright 2000 by Careers Unlimited, Inc.